Making it count...


Had to attend a collegue's wedding and was waiting for wifey dear. The rendezvous point was Chuna Bhatti station.To kill time, went to a shoe shine (boot polish chap) near the ticket counter, bang opposite the crossover bridge.

Turned out he was an affable north Indian from Bihar, chap called Chotelal aka bihari.
While he went about doing his business, he regaled me with a quick but succinct info about his business timings, his merchandise, his product profile, even the time of year he will be unavailable.

Of course he wanted to convert me as one of his regular clients, but i didnt had the heart to tell him i dont often come to this part of town. His sense of detail and small efforts to make his customer feel special was very impressive. He actually did such a fine job on my 2yr old shoes that, believe it or not, they looked brand new. God promise.

We all have watched and laughed at this scene of Lakshya, but meeting this chap's work quality and ethics makes me think, that maybe that line about doing work properly, irrespective of the work does make sense after all.  

If any reader frequents chuna bhatti station in mumbai harbor line, do pay him a visit. I would recommend this guy. He will do the BEST job on your shoes that you ever seen. Believe me, its more than worth your while.




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